Thank you for Aligning with US!

This page covers everything you need to know about shopping with Palace One Eleven. As a very small team, we handle each order with intention and care from processing and packing to staying on top of shipping updates. You’ll find important information about our USPS shipping timelines, what to do if your order is delayed or arrives damaged, and how we assist with claims when needed. For custom jewelry orders in the Jewel Room, we outline the production timeline and our final sale policy. We’ve also included helpful notes on crystal sizing and pricing, since each piece is one of a kind and may vary slightly. Most importantly, your privacy and trust mean everything to us—your information is always kept safe and never shared. This page exists to keep things transparent as we continue to grow, create, and serve you with care.

A pink card with white text that reads, 'Thank You for Aligning With us! PALACE ONE ELEVEN' held in front of a green plant with large leaves at a conference or event.

📦 Shipping & Processing

All orders are shipped via USPS, with rates calculated automatically through their shipping calculator. Please allow 4–8 business days for order processing before shipping.

📍 For questions about your order, reach out to: shop@palaceoneeleven.com

🛠️ Damaged Items

We care deeply about your experience and the condition of your items. If your order arrives damaged, please:

  1. Email us immediately at shop@palaceoneeleven.com

  2. Include photos and a short video of the damaged item(s).

    • Due to the reflective nature of some products, video is required to clearly capture any issues.

We will initiate a USPS investigation on your behalf using the documentation provided.

🚚 Delayed Shipments

In some cases, USPS experiences delays due to ongoing staffing and logistical issues. If tracking shows that your item was accepted by USPS but is significantly delayed:

  • Email us at shop@palaceoneeleven.com with your order number.

  • We’ll assist in opening a claim or investigation with USPS.

📝 Note: Because the package is in USPS possession, refunds cannot be issued until the investigation is complete and resolved.

💎 Jewel Room: Custom Jewelry Orders

All custom jewelry pieces require 8–10 business days for production before shipping. Once customized, these items are final sale and cannot be refunded.

If your custom jewelry arrives damaged:

  • Please take clear photos upon arrival and email them to shop@palaceoneeleven.com right away.

📏 Crystal Sizing & Pricing

Each crystal is one of a kind. Variations in size, shape, color, and clarity are natural and expected.

💸 Prices are based on quality, rarity, weight, and sourcing value. Upon restock, slight price adjustments (up to $2 USD) may occur depending on the stone’s characteristics.

✨ EVENTS & APPOINTMENTS

All event ticket sales are nonrefundable. Each experience is thoughtfully prepared in advance, including personalized gifts, refreshments, and setup. Cancellations made the day of the event will not be credited or transferred.

Appointments: Studio appointment cancellations and rescheduling can be managed directly through our booking page. We kindly ask for at least 24 hours’ notice for any changes. Same-day cancellations or reschedules made within hours of your appointment will forfeit the session.

🔐 Privacy Policy

Palace One Eleven respects your privacy. Your account information is treated as strictly confidential and will never be shared or sold to third parties.

Let me know if you’d like this split into sections for your website, printed cards, or confirmation emails. I can also match this tone for Returns, Exchanges, Terms & Conditions, or any custom experience messaging.